Services at Trilogy: Case Management Services 

Trilogy’s program is structured and operates according to the Illinois Department of Human Services’ Division of Mental Health guidelines and employs the” Best Practices” Assertive Community Treatment (ACT) and Community Support Team (CST) treatment models.

ACT and CST Teams specialize in delivering mental health services in the community and are designed to meet the individualized educational, vocational, residential, mental health, co-occurring disorders, financial, social and other treatment support needs of each person served. ACT and CST Teams maintain a toll-free 24-hour crisis line that is available for assessment, brief therapeutic interventions, information, and/or referrals.

  • ACT: The team provides case management services and street outreach. Staff support clients with serious mental illness who may experience the most intractable symptoms; posing a threat to their ability to live independently in the community. These individuals require 24-hour support and seven-days a week linkage to ongoing mental health services as well as primary care, psychiatry, and substance use counseling. The teams are equipped with three Recovery Counselors as well as one full-time nurse, a substance use counselor, an Employment Specialist, and a Peer Specialist.
  • CST: The team provides case management intervention to individuals who are difficult to engage or may have dropped out of treatment because of a lack of insight into their illness or other negative symptoms. Staff are also available to help facilitate emergency hospitalizations, provide access to respite care for people who are homeless and mentally ill, and support both persons served and family members during a psychiatric crisis. Services are provided up to 5 days per week.
  • Recovery Services (RS): Clients are paired with a Recovery Counselor (RC) for one-on-one support to is help with client connect with needed services, supports, and entitlements. On-Call crisis services are offered by way of telephone and clients are seen weekly by the RC. Services are generally less intensive than those of ACT and CST.
  • Linkage: The team provides immediate case management when applicants for Trilogy services present with acute needs, helping them gain access to necessary community resources such as medical care, housing and entitlements, e.g., Public Aid, social security, and Medicaid insurance. The Linkage Coordinators facilitate transfers to our ACT, CST, and RS teams for longer term supports.

To determine eligibility and openings in our programming, please contact our intake line at 773-382-4060 or visit one of our Open Access locations.